Natural language processing is improving the dialogue structure of IVR systems and making them easier to use. Deep neural nets are improving the accuracy of speech recognition systems. Visual IVR is adding a new dimension—graphical user interface—to traditional voice-only IVR systems. Speech synthesis systems are improving both the number of languages supported as well as the quality of the generated speech. Advances in biometrics are improving security and preventing unauthorized access of devices and data.
SpeechTEK is a single source for information about all these advances in technologies and their use. You can participate in sessions for business management, user interface design and experience, and new technologies (such as virtual agents, visual IVR, biometrics, and analytics).
Paul Hastings Director of Consulting and Compliance, eDiscovery, Data Science Robert N. Wickstrom is featured to discuss "Secure Audio Data Analytics" on August 18th at 2:45 p.m.
To register, please