Not Done Yet: The FCC Asks for Public Input on a Request to Exempt Package Delivery Notices from TCPA Consent Requirements
By Matt Gibson
When it rains, it pours. Following yesterday’s
The FCC’s December 3 Public Notice stems from a
Given this fundamental change in billing practices, coupled with the increased prevalence of wireless-only households, the CAA has asked the FCC to exempt non-telemarketing voice call and text message package delivery notices that satisfy the following seven conditions:
A notification may only be sent to the telephone number for the package recipient.
Notifications must identify the name of the delivery company and include contact information for the delivery company.
Notifications may not include any telemarketing, solicitation, or advertising content.
Voice call and text message notifications must be concise, generally one minute or less in length for voice calls and one message of 160 characters or less in length for text messages.
Delivery companies shall seek to minimize the number of notifications sent for each package; generally, only one notification (whether by voice call or text message) should be sent per package.
Delivery companies relying on this exemption must offer parties the ability to opt out of receiving future delivery notification calls and messages, and honor the opt-out requests.
Each notification must include information on how to opt out of future delivery notifications. Voice call notifications that are answered by a live person must include an automated, interactive voice- and/or key press-activated opt-out mechanism that enables the called person to make an opt-out request prior to terminating the call. Text notifications must include the ability for the recipient to opt out by replying “STOP.”
(Source: CAA’s November 19, 2013Notice of Ex Parte Presentation)
Comments on CAA’s proposal are due to the FCC by December 17, 2013, and reply comments are due by December 24, 2013.
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